The Happiness Guarantee
Here at RoseWillie, we’re shoppers just like you. We know what consumers want, and we’re committed to delivering a great customer experience. This means guaranteeing great service and outstanding customer care every step of the way. It’s the same philosophy we’ve applied for the past 16 years.
Your RoseWillie online shopping experience is protected by our Happiness Guarantee. We aim to make you happy and gain your long-term loyalty. If you’re unsatisfied for any reason, you may return unopened items within 30 days of the shipping date and be fully reimbursed.
- Order mistakes: If you don’t receive the right items, we’ll cover the cost of shipping the products back to us and send you the correct item at no charge.
- Damaged packages: If your package was damaged during shipping, contact us within 10 days of delivery and we’ll work with you to quickly resolve the issue.
- Damaged items: Our suppliers are chosen for the quality of their products. However, there’s always the chance of an item being damaged. If you receive a damaged item, we’ll replace it at no cost.
- Cancelling an order or changing your mind: If you need to cancel an order before it ships, we’ll reimburse the full amount right away. If your order has already shipped, we’ll issue the refund as soon as we receive the items back from you and process them at our warehouse. We will cover the shipping costs.